Frequently Asked Questions

First, please select the size of your item and then click on “Add to bag”. Once you have added all your items, click on “Complete order”. Create your Maje.sa account by entering your personal information. The username will be your email address and you just need to specify a password. Select your delivery method and then make your payment. Once confirmed, you will receive a confirmation email containing your order number in the next few minutes. Remember to check your spam folder if you do not receive a confirmation email.

You can place your order as a guest without creating an online account. However, you will not be able to track the status of your order. We recommend you create an account to have access to your order history and to your personal information.

You can add a promotional code directly at the bottom of your cart in the Gift card or discount code space of the checkout page. Make sure you confirm the offer by clicking on Apply. The promotion will be automatically added to the cart.

If your special offer code does not work, a message will be displayed to tell you that the code is not valid. Please contact our Customer Service via the contact form.

Yes, only if it’s still being processed by us. To cancel your order, get in touch with us at cs.fashion@alfuttaim.com as soon as possible. However, if your order has already been shipped, you will not be able to cancel your order. Instead, you can use our free returns, which is within 14 days of you receiving your items.

Your order is received when you see it appear in your account in the My orders section with the status In progress. You will also receive an order confirmation email indicating your order number. However, please check your spam folder if you do not receive the email within a few minutes of payment.

You can track your order here.

Your invoice is available in your Maje account in the My orders section. The download icon will be available only when the status of your order changes to Shipped.

If your order was cancelled, it could have been because we ran out of stock way too quickly. On the other hand, it may also be because we could not verify your payment details. In this case, we
would have automatically started working on your refund.

We’re happy to refund or exchange any item as long as it’s accompanied by proof of purchase such as your receipt or delivery note. 

General conditions are applicable in order to qualify for a refund or exchange. All items (including promotional gift items accompanying the order) must also be returned.

• Items for return/exchange must be packaged in their original packaging with their labels.

• Only items that are unaltered, unused, undamaged and clean are eligible for return & refund. 

• Returns must be initiated within the specified period, 3 days for full-priced items, and 1 day for sale items. Applicable from the date of purchase.

• Exchanges must be done within the specified period, 7 days from date of purchase for full-priced items, and 3 days for sale items. Applicable from the date of purchase. Exchanges can only be done in store and not online.

• Refunds will be credited to your original form or payment. If you paid Cash on Delivery, the refund will be credited to your nominated bank account. 

• We are unable to offer refund/exchange for jewellery, accessories, swimwear, underwear, fragrance and beauty products. 

You have 3 days from the date of purchase for full-priced items, and 1 day from the date of purchase for sale items.

Items bought on full price may be exchanged within 7 days, and items bought on sale may be exchanged within 3 days from day of purchase.

There are a number of payment methods to choose from including credit/debit
cards, Mada, Apple Pay and Cash on delivery.

When you
create an account on Maje.com, you can access your personalised customer space.

• Track the shipment of your order
• Save and edit your personal information
• Add and edit addresses 

All of these options will allow you to order more quickly.

When you create an account on Maje.com, you can access your personalised customer space.
• Track the shipment of your order
• Save and edit your personal information

• Add and edit addresses
All of these options will allow you to order more quickly.

Maje.sa provides you with a size guide on each item page, under the selection of colours and sizes. This guide will allow you to compare your measurements with the sizes offered for the item.

To locate your nearest store, click here

Click & Collect service is only available at Maje Riyadh Park

To find out the opening hours of your nearest store, click here.

We take great pains to offer you the best experience in store. If you wish to make a comment, write to us directly at cs.fashion@alfuttaim.com or via our contact form.

We will not refund or exchange Bags, Jewellery, Accessories, Belt , Caps , Wallets , Bags, Swimwear, Underwear, Fragrance and Beauty products.

Return costs are not refundable.

We will credit your refund through your original form of payment. If you paid via Cash on delivery, the amount will be refunded to your nominated bank account. A customer service agent will get in
touch for your banking details.

Item(s) purchased from Maje website may be returned within the specified period online, by courier collection or direct to Maje Riyadh Park. Exchanges can only be done in store and not online.

In-store return/exchange: Bring your item for return or exchange along with the original receipt to Maje Riyadh Park.

Return through website: Use the Return my order to take you to our Return Portal page.

The whole process from receiving your returned items in our store, to running a check on the returned items and your bank processing the return, will take 2 to 3 weeks.

Yes. Please make sure to present a proof of purchase such as a receipt or delivery note when returning your items.

If you think you received the wrong refund amount, please get in touch with us at cs.fashion@alfuttaim.com and we’ll be happy to help you.

If, despite the care that we take in producing your order, an item may exceptionally be defective, please contact Customer Service via our contact form.

We offer free delivery on orders over SAR 250.
Orders under SAR 250 will be charged the standard delivery fee of SAR 30.

You may also choose to use the Click & Collect service, which lets you shop and pay online, whilst collection will be from Maje Riyadh Park.

Delivery is free of charge all year round on
orders over SAR 250 or through Click & Collect. A delivery fee of SAR 30
applies on orders under SAR 250.

Maje delivers across Riyadh, Jeddah, Dammam and outer city limits. For a complete list of delivery areas, click here .

If your delivery address is in Riyadh, your order will be delivered within 1 to 3 days after order confirmation. If your delivery address is in Jeddah, Dammam and outer city limits, your order will be delivered within 3 to 5 days after order confirmation.

If you have an account, you may track the progress of your order at any time in the My Orders section of the My Account page. You will also find your order details and their status in this section.

You can also track the status of your order here.

We might ask for a valid ID, please be ready to present either your national ID or your passport.

Your parcel is prepared with the greatest care to ensure you receive the best possible experience. As in our stores, your item will be wrapped in tissue paper and delivered in a Maje bag. Coats, leathers and bags will be protected by a pouch.

If your order status does not appear to have changed within 72 hours, please contact our Customer Service via email at cs.fashion@alfuttaim.com. We will investigate your case with our carrier to quickly locate your package.

Please get in touch with our Customer Service at cs.fashion@alfuttaim.com.

If you have an account, you may track the progress of your order at any time in the My Orders section of the My Account page. You will also find your order details and their status in this section.

To change your password, log in to your account and go to Personal information, click Reset your password to receive a reset password link by email.

We are sorry, but that is not possible because your existing email address is linked to all your account details. If you would like to use a different email address, then you will need to create a
new account.

To change your delivery address, log into your account, go to the My addresses section and click on Modify.

If you want to delete your maje.com account, please contact our Customer Service by email via our contact form. Your information will be deleted within 48 hours. To place a new order, please create a new account.

To follow our news, latest offers and more, please enter your email address here.

Your bank account is debited as soon as the payment is confirmed online. If, despite the care that we take in preparing our orders, an item was out of stock, we will issue you a refund prior to shipment of your packages.

Maje.sa does not offer the Tax Free service. No tax free form will be sent.

Maje.sa does not offer payment using credit notes. Please use them in one of our Maje Stores.

Maje.sa does not offer payment using gift cards or gift vouchers.

If you think that your payment has been unsuccessful, please check
that you have not been sent an order confirmation email and that no order status
appears to be “In progress” in your customer space.

You should receive an email from us notifying you of the
unsuccessful payment and enabling you to complete your order.

Yes. All prices on our website already include 15% VAT.

We secure 100% of the transactions carried out on our website. We use SSL encryption technology to ensure that your bank account information remains protected. It does not pass directly through our website and cannot be accessed by third parties. You can place your order with full confidence.

Our collections are designed and crafted with passion by our creator Judith Milgrom and her team of stylists and designers in Paris. Our items are manufactured with the greatest care by trusted manufacturers in several countries around the world. You can find the exact information on the label sewn into the lining of your item.

We take great pains to offer you the most beautiful items. Should you have a quality concern with regard to one of them, please contact our quality experts at the following address: expertiseuk@maje.com. They will need the following information to provide you with the most suitable solution:

• Your first and last name  
• Your order number or receipt  
• The name of your item, indicated on the label sewn into the lining  
• A description of the issue you have 
• Photos of your item with a close-up of the problem 

All our items that include buttons will be sent to you with extra courtesy buttons. Nevertheless, if you have lost them or would like another part, our advisers will be pleased to find them for you. You can request them directly via our contact form.  We will need the following information:

• Reference of your item
• Your order number
• The description of the part you need

Maje.sa offers you the privilege of Majexclusive. These are items especially selected for the Online Shop and available for a limited period only. If you wish to be informed about our next exclusive offer, please sign up to our newsletter.

Maje.sa allows you to order as many different items as you like. However, you cannot order more than three (3) of the same item.

Please click here to track your order here.

Click & Collect is a free service that allows you to shop online and conveniently collect from Maje Riyadh Park

It’s simple and convenient!
• Choose your products online
• Select Click & Collect at checkout
• Choose Maje Riyadh Park to collect from
• Pay online
• Collect your order at Maje Riyadh Park as soon as we notify you.

No, Click & Collect is a free service.

Click & Collect service is only available at Maje Riyadh Park.

Easy! Click & Collect is a prepaid service, so you can use either your credit/debit card, Mada or Apple Pay to shop online with us.

We will send you an email to let you know that your order is ready for collection. You can then head to Maje Riyadh Park store to collect your order.

From the time you receive our email notifying you that your order is ready, you will have 14 days to collect your order.

You will be asked to present your order number (which you can show through the email we sent to notify you that your order is ready for collection) and your debit / credit card used for the payment.

Yes, you can send someone else to collect your order for you. To help us make sure that we are releasing the order to the right person, we would need him/her to bring the following:
• An authorization letter written by you
• A copy of your national ID or passport
• The order number (indicated in the order confirmation email we sent you)
• National ID or passport of the person collecting
• A copy or the original card used for the purchase

Simply bring your item(s) to Maje Riyadh Park store and speak with one of our store staff. If you need more details on our returns policy, click here .

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